How Can I Place A Custom Order- Please use our Request A Quote form to send a message. You'll receive a response within 24-48 hrs. We will then set up a zoom meeting to discuss order. MEETINGS ARE MANDATORY.
How Big Can Cap Designs Be? - Cap designs cannot exceed 2.25 inches high. We do not edit logos.
How Big Is Left Chest Placement? - Left chest placement will not exceed 3 x 3 inches wide and high.
Shipping- All items are custom made and will be completed within 14 business days. All US orders are shipped First Class or Priority Mail, depending on weight. You'll receive tracking info once item is shipped. We cannot control delivery services once packages have left our office. Items are shipped from Houston, TX.
Returns/Exchanges- All items are made to order. We do not accept returns or exchanges. In the event that you receive a defective item, we'll be more than happy to exchange it for the same item in the same size. Please email us at firstname.lastname@example.org.
Wrong Address - If your address is incorrect, please send an email to email@example.com as soon as possible. It can be changed if the order has not been shipped.
Out of stock- We restock our items every two weeks. If it is a limited time item, once we're sold out the item will be removed from the site.
FAQs for Direct to Film Transfers
What is Direct to Film Transfers?- Direct to film printing is a unique printing technology that involves printing designs onto special films for transfer onto garments. These transfers can be adhered to any fabric type of any color.
Uploading your design - .PNG or PSD files only. Background must be transparent or artwork will be rejected. Please make sure artwork is clear and sized correctly. 300 DPI preferred. WE DO NOT ALTER ARTWORK. Make sure to save CMYK files as PSD.
Processing time is 5-7 business days.
This is a cold peel transfer.
Press at 330 degrees Fahrenheit.
- Pre-press the shirt for 10 seconds to get the moisture out.
- Place transfer on garment with teflon sheet and press for 15 seconds.
- Allow transfer to completely cool.
- Remove carrier sheet.
- Press again for 10 seconds using the teflon sheet.
- Tag us on social media showing your process and final product!
Refund Policy- Nicole Made It does not accept returns. If your item is defected we will issue a store credit.